Support

Account and sign-in

Use “Forgot password” on the sign-in screen if you cannot access your account. FarClose development and published environments use separate account stores, so a development login may not exist in the published app.

Pairing

Both partners need their own account. Share the six-digit pairing code shown in Settings, then enter it during pairing. Pairing codes should be shared only with the intended partner.

Camera, photos, microphone, and notifications

FarClose asks for these permissions only when a related feature needs them. You can review or revoke permissions in iPhone Settings. If a permission was denied, enable it there and reopen FarClose.

Delete your account

Open FarClose, go to Settings → Account, choose “Delete account and data,” review the warning, and confirm. If you cannot access the app, use the support channel provided on the FarClose App Store listing.

Before requesting help

• Confirm you have an internet connection.
• Update to the latest FarClose version.
• Restart the app after changing iPhone permissions.
• Do not send passwords, verification codes, or private relationship content in a support request.